|
Number
|
Question
|
Date
(dd/mm/yy)
|
Length
|
|
|
|
|
|
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2490
|
After installing Avast the client reported invoicing was incredibly slow and was causing them grief. In addition Avast puts a message on every email sent. This solution addresses these problems.
|
06/05/15
|
1941
|
|
2459
|
Installing the free version of AVG on Windows XP including tips on what to click on and what not to click on when installing.
|
16/04/14
|
2508
|
|
2457
|
I developed a new strategy to remove the NewNextDotMe malware. The problem is new malware comes out every day as a slight variation of existing malware to bypass most of the antivirus programs. This approach enabled me to find the program to remove the malware using standard free software so it may be possible for end users to remove their own malware using the same approach.
|
29/03/14
|
4502
|
|
2439
|
Every time I start Internet Explorer, Google Chrome or Firefox I go to a qvo6.com site which appears as a search screen and not Google, which is my home page.
|
05/01/14
|
1058
|
|
2436
|
When trying to install Microsoft Security Essentials on a Windows 7 computer it failed with the error code 0x80070643. I'd previously tried to install MSE on the computer but gave up and installed another product. This time I found a technique which worked and allowed MSE to be successfully installed.
|
05/01/14
|
2643
|
|
2388
|
After removing malware from a client's computer the one last remnant of unwanted software was the default page (delta-homes.com) shown when Internet Explorer opened. The page is a search engine which could be doing anything in terms of privacy and even loading malware into the computer. It was thus important to remove this page.
|
12/09/13
|
1034
|
|
2372
|
Malware that has been installed on compromised sites is becoming a real issue. Many people I know who run small sites have had their site infected. One site I ran became infected so it can happen to anyone. I decided I needed to find a tool I could use to scan a site before I used the site to make sure it was clean.
|
05/08/13
|
1418
|
|
2357
|
When removing Norton Internet Security from a Windows Vista machine the uninstall went for a long time and didn't finish. The uninstall appeared to have frozen.
|
21/05/13
|
2276
|
|
2332
|
Australian Federal Police - International Cyber Security Protection Alliance (Ukash) scam infected a client's computer. The following is an overview of how I removed the malware including links to the sites I use to obtain the software required.
|
05/04/13
|
4735
|
|
2324
|
A simple and effective way to reduce spam and it is also free. I reduced my spam from 30-50 per day plus also reducing malware infected spam emails to less than 1-2 a day and some days none.
|
15/03/13
|
2147
|
|
2319
|
I found a site which enabled me to convert from Hex to ASCII which was useful in decoding the code in an encoded email attachment which contained malware.
|
28/02/13
|
1084
|
|
2293
|
How I check a suspicious email attachment for malware.
|
13/12/12
|
1362
|
|
2279
|
How do I scan a file for malware under Windows 8?
|
15/11/12
|
897
|
|
2277
|
WordPress blog infected. Host has repaired infected files but the source code of the main page still shows the the site is not clean. For example the source code shows links to sites relating to Viagra. How to find the code in the WordPress files.
|
13/11/12
|
2127
|
|
2273
|
How I removed System Progressive Protection malware from a client's machine today.
|
05/11/12
|
1375
|
|
2261
|
Microsoft Security Essentials reported malware PWS:Win32/Sinowal.gen!Y but is unable to remove the malware.
|
12/10/12
|
957
|
|
2260
|
Netbank logon problem. After clicking on the logon button from the main screen the logon window appears either as blank, or displays and shortly after goes blank.
|
12/10/12
|
1979
|
|
2255
|
Microsoft Security Essentials reports Trojan:Win32/Sirefef.AB. Cleaning doesn't remove malware it just comes back. Additional symptoms are icons on Desktop have moved around and Windows Firewall is disabled and can't be re-enabled. The client was using Windows XP.
|
03/10/12
|
1306
|
|
2221
|
Which is the best virus checker please?? The one that you would use??
|
24/05/12
|
2762
|
|
2212
|
Microsoft has now made available a boot disk which enables you to boot and scan your computer for malware.
|
21/01/13
|
1812
|
|
2209
|
Which anti-virus software would you recommend either free or paid?
|
26/03/12
|
3248
|
|
2156
|
CA parental control blocks the internet after CA Internet Security removed.
|
02/09/11
|
2604
|
|
2102
|
What anti-virus program do you use?
|
14/06/11
|
1435
|
|
2097
|
I got a virus and now all my icons on my Desktop (Windows XP) are gone and the links in the menus to programs don't work. How can I restore?
|
30/05/11
|
1749
|
|
2005
|
After removing a virus from a computer the message SQL Writer - SQLDUMPER library failed initializaton. Your installation is either corrupt or has been tampered with. Please uninstall then re-run setup to correct this problem.
|
16/06/10
|
1239
|
|
1988
|
When I start Windows XP Microsoft Security Essentials doesn't appear in the System Tray and if I right click on a file I can't scan it for malware.
|
27/05/10
|
498
|
|
1931
|
Review of Microsoft Security Essentials which involved parallel testing to compare with my current anti-virus software.
|
06/10/09
|
10949
|
|
1921
|
After using the antivirus software to remove a virus the user was receiving the message: "Windows cannot find csrcs.exe. Make sure you typed the name correctly and then try again." This is how we fixed this issue.
|
07/01/09
|
1248
|
|
1915
|
Summary of experience using Trend Micro Internet Security 2008/2009.
|
11/11/08
|
1803
|
|
1914
|
Since installing Computer Associates anti-virus plus anti-spyware 2008, my Windows XP computer freezes at the Windows start up screen.
|
11/11/08
|
1906
|
|
1909
|
I recently had a problem removing Trend Micro anti-virus. When removing I receive the message the uninstall was rolling back and Trend Micro wouldn't uninstall. This solution is how I removed Trend Micro.
|
09/10/08
|
642
|
|
1904
|
Removing Microsoft Onecare anti-virus has left my computer with the DVD writer not working. I receive the message "Drag-to-Disc could not start because components necessary to run are missing. Please re-install Drag-to-Disc." I use Roxio Easy Media Creator 7 which came with the HP DX6120ST computer. A similar same thing happened on second computer running Roxio 5.
|
12/09/08
|
511
|
|
1900
|
Recently Trend Micro Internet Security 2008 reported two false positives which resulted in the system files Ezcapt.exe and nlasvc.dll being removed. This solution shows what I did to restore the files and how to stop Trend Micro Internet Security from removing the files again. This is issue is apparent if you hover over the Internet connection icon in the System Tray. You will see the error message "Connection status: unknown. The dependency service or group failed to start."
|
09/09/08
|
2569
|
|
1890
|
If you receive an unexpected email with an attachment in an email from anyone, even people you know, you should check it first. In this solution we provide a link to a free online scanning service which you can use to check a suspicious attachment.
|
18/11/12
|
2226
|
|
1885
|
I've received a suspicious attachment on an email. How can I check it for viruses?
|
04/08/08
|
977
|
|
1866
|
Review of NOD32 anti-virus program.
|
26/05/08
|
4872
|
|
1864
|
NOD32 advised there was an infection on my computer. Now when I start my Windows XP computer I get the message: Error loading C:\PROGRA~1\MYWEBS~1\bar\1.bin\MWSBAR.DLL. The specified module could not be found. What should I do?
|
26/05/08
|
2149
|
|
1818
|
General advice to clients using Microsoft Live OneCare and printing stops working and users are not able to access files on their server.
|
14/01/08
|
2120
|
|
1766
|
One home user recently asked if I knew of any software which would protect her family's computer from viruses and ad-ware/spy-ware that was free.
|
04/11/07
|
1797
|
|
1764
|
AOL Active Virus Shield has expired. When I try to remove it I'm told to exit the program. I can't exit as the icon has gone from the system tray.
|
22/10/07
|
890
|
|
1742
|
Where do I get the 90 day trial of Windows Live Onecare anti-virus software?
|
26/09/07
|
357
|
|
1731
|
We've installed Windows Live Onecare on our Windows XP computers and now we can't access our Linux server.
|
13/08/07
|
547
|
|
1716
|
When opening Outlook I receive the message: "Outlook experience a serious error last time the add-in 'c:\program files\aol\active virus shield\mcou.dll' was opened. Would you like to disable this add-in?" What should I do?
|
04/06/07
|
153
|
|
1648
|
I recently received an email which was a virus warning. The warning was about a Power Point presentation "Life is beautiful." The following is a copy of the email advice I passed on to others.
|
11/12/06
|
2670
|
|
1639
|
My renewal is coming up for Norton anti-virus. I would like to install the free Anti-virus software (Active Virus Shield) from AOL. What are the steps I should follow?
|
04/12/06
|
1802
|
|
1590
|
When uninstalling Vet anti-virus it fails on the step "Removing files from Vet program directory ..." and Vet will not uninstall.
|
16/08/06
|
978
|
|
1586
|
Quick review of free anti-virus and anti-spyware software from AOL.
|
09/08/06
|
3552
|
|
1571
|
The user subscribed to Trend Micro using the Internet. They also purchased the additional download protection option which would enable them to redownload if required. We explain the problems we had when the user needed to redownload.
|
10/06/06
|
1199
|
|
1532
|
We tried installing Yahoo Anit-spyware but it failed to install. Using another piece of online software we found SideFind, DyFuCA. Internet Optimizer, New Net.Domain.Plugin and Backdoor.win32.bifrose.d. We explain what we did to get around the problem?
|
14/02/06
|
1211
|
|
1524
|
I have an email address that I haven't ever advertised or used and yet I get spam sent to it. How is this possible?
|
02/02/06
|
2321
|
|
1521
|
Today we got an email we knew was a phishing email. That is it was designed to trick us into logging onto one of our suppliers accounts. For us this was exciting. It even got past our OzEfilter spam program. That is pretty good since it represents a 1 in a 1000 chance the right combination was used. We explain what phishing means using this example.
|
24/01/06
|
6098
|
|
1520
|
Our client was repeatedly receiving the same email from one of their staff. The staff denied sending the email. It was a virus generated email. We show what we do in these situations to identify who is sending the email and how to try to fix the situation. The knowledge we use is knowledge we gained from writing the OzEfilter anti-spam program.
|
20/01/06
|
4485
|
|
1512
|
One company we found had a good online spyware/adware scanner. They removed it from their website. It is now back again. Use this site to check you computer for adware/spyware. This does not remove any spyware but lets you know if you have any. You can then decide what to do next.
|
11/01/06
|
1202
|
|
1446
|
Experience installing Microsoft anti-spyware beta1.
|
11/10/05
|
1293
|
|
1445
|
When I go to update Yahoo anti-spy I get the message "Internet Explorer on Windows XP SP2 may be blocking installation of Yahoo Install Manager required to update Anti-spy". I can't update Anti-spy.
|
11/10/05
|
1147
|
|
1344
|
Today four users in four offices started receiving the same email hundreds of times an hour. This is called a DoS or Denial of Service attack. The email was the same email in every case. It appeared to be sent from the same person and had the same greeting "Dear Property Manager". This is an example of why you should never enter a long list of addresses in the To field, and why it is a bad idea to send spam.
|
11/08/05
|
4813
|
|
1292
|
The outcome of a recent investigation of HP D320 computer infected with dozens of viruses and over a thousand adware/spyware (with no cookies). This article is really about resolving the last issue which was a virus infection running a program called antic.exe. The program can be identified using Hijackthis and also appears as a "BHO: CATLEvents" entry as a browser helper object.
|
11/08/05
|
5409
|
|
1253
|
A useful technique we found using the free scan of Spyware Eliminator
|
11/08/05
|
1372
|
|
1252
|
The users machine was very slow when using the Internet. Eventually it stopped working with accessing the Internet. The user also had their applications freeze on them. We suspected the computer was infected with malware and the following is how we solved the issue.
|
11/08/05
|
2501
|
|
1251
|
Under Windows XP a flashing yellow triangle with an exclamation mark in it, appears in the System Tray. Messages pop up such as "System Notice: Internet Service Provider (ISP) might be tracking your private information! Click the icon the check you ISP for reliability". How do I get rid of this?
|
11/08/05
|
1722
|
|
1250
|
When Windows XP starts I get a security warning which is a fatal error in IE. It looks like the blue screen of death. It states "error was caused by Tojan-Spy.HTML.Smitfraud.c"
|
11/08/05
|
1850
|
|
1209
|
Vet has alerted me that it has detected and removed the Win32.Dluca.V Trojan. Yet it keeps coming back every time I use Internet Explorer.
|
11/08/05
|
859
|
|
1199
|
I've received an email from someone I know with the following: Subject: Fw: PLEASE READ THE FOLLOWING AND TAKE NOTE!! You can't be to careful. WORST VIRUS EVER ---CNN ANNOUNCED PLEASE SEND THIS TO EVERYONE ON YOUR CONTACT LIST!!
What should I do?
|
11/08/05
|
1394
|
|
1168
|
We noticed a pop up occur even though we had pop ups blocked by two different products. We thought we would advise others.
|
11/08/05
|
602
|
|
1167
|
I've installed the Yahoo toolbar and run the Anit-Spyware option. It has located some spyware and states that removing the program may cause problems or affect license agreements. What should I do?
|
11/08/05
|
1075
|
|
1119
|
A computer was playing up considerably for a client. We suspected adware/spyware and now have a straight forward approach which appears to be working for most computers.
|
11/01/06
|
3440
|
|
1096
|
This is the latest technique we have noticed spammers are using to get past spam filters.
|
11/08/05
|
375
|
|
1083
|
We found a new trick used to hide a virus in an email with a compressed file attached.
|
11/08/05
|
1545
|
|
1078
|
We have noticed a number of viruses getting through which Vet is not detecting.
|
11/08/05
|
2797
|
|
1077
|
I am having lots of problems with Spyware, Adaware and Popups, what product do you recommend to stop/block it.
|
11/08/05
|
1938
|
|
1076
|
Vet not picking up the infection where the file sp.exe is downloaded into a computer via Internet Explorer.
|
11/08/05
|
2006
|
|
1061
|
I received an email which the antivirus software says has a virus but it cannot remove it. What should I do?
|
11/08/05
|
1024
|
|
1019
|
We are often prompted for what file types to look out for in emails for viruses. The following list may be of assistance.
|
11/08/05
|
2709
|
|
958
|
Companies running server based antivirus software should review the responses of their software.
|
11/08/05
|
5409
|
|
955
|
Internet site which provides the ability to virus check your computer if you do not have antivirus software installed. Not recommended as it failed to find viruses on an infected computer.
|
11/08/05
|
2980
|
|
914
|
How to avoid advertising software that gets installed into most peoples computers.
|
11/08/05
|
2834
|
|
910
|
Article on anti-spam legislation with grace period ending on the 10th of April 2004. This article more clearly states what businesses need to do in English. Other links are provided.
|
11/08/05
|
1188
|
|
894
|
How do I protect myself from the Mydoom virus and remove it if necessary?
|
11/08/05
|
1771
|
|
667
|
Junk mail from user support mail lists.
|
11/08/05
|
985
|
|
618
|
A situation illustrating the importance of an up-to-date virus scanner.
|
11/08/05
|
1112
|
